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ANALYSING THE PERFORMANCE OF YOUR TEAM FROM A CUSTOMERS PERSPECTIVE

ANALYSING THE PERFORMANCE OF YOUR TEAM FROM A CUSTOMERS PERSPECTIVE

The Employee Handbook has been written and the training complete outlining the service standards and the experience that you expect your team to provide to your customer, so what’s the next step?  Measuring Performance  Why should you measure the performance of your team from a customer’s perspective?  The public and...

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