A comprehensive Caravan and Cabin Mystery Shopping Audit reviewing the guest journey from enquiry, booking, check in, information, facilities, check out and follow up.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of sixty four (64) questions covering the below aspects of the customer journey:

  • Phone booking
  • Online booking
  • Online Enquiry
  • Environment - cleanliness, branding
  • Check In
  • Staff appearance
  • Housekeeping and maintenance
  • COVID19/Social Distancing
  • Park facilities
  • Staff professionalism
  • Check out
  • Overall experience
  • Recommendation and Referral