A comprehensive Cellar Door Mystery Shopping Audit reviewing the customer journey from the moment they arrive, sales, membership and ongoing purchases.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of forty eight (48) questions covering the below aspects of the customer journey:

  • Environment - cleanliness, branding
  • Staff appearance
  • Service
  • Information
  • Premises - Image and Presentation
  • COVID19/Social Distancing
  • Staff professionalism
  • Farewell
  • Overall experience
  • Recommendation and Referral