CHILD CARE ENQUIRY AUDITMYSTERY SHOPPING AUDITS
A comprehensive Child Care Centre Mystery Shopping Audit reviewing the enquiry process journey for a prospective parent / carer.
Report consists of both objective and subjective questions to provide you real time data.
This audit consists of forty three (43) questions covering the below aspects of the customer journey.
- Initial Phone enquiry
- Centre inspection
- Environment - cleanliness, branding
- COVID19 policy
- Staff appearance
- Staff professionalism
- Overall experience
- Recommendation and Referral