A comprehensive Child Care Centre Mystery Shopping Audit reviewing the enquiry process journey for a prospective parent / carer.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of forty three (43) questions covering the below aspects of the customer journey.

  • Initial Phone enquiry
  • Centre inspection
  • Environment - cleanliness, branding
  • COVID19 policy
  • Staff appearance
  • Information
  • Equipment
  • Staff professionalism
  • Overall experience
  • Recommendation and Referral