A comprehensive Coffee Shop Mystery Shopping Audit reviewing the customer journey from welcome, first impressions, service, offering, payment and farewell.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of fifty six (56) questions covering the below aspects of the customer journey:

  • Environment - cleanliness, branding
  • Arrival - acknowledgement
  • Staff appearance
  • Ordering
  • Delivery
  • COVID19/Social Distancing
  • Staff professionalism
  • Farewell
  • Website / Social Media branding message
  • Overall experience
  • Recommendation and Referral