A comprehensive Gaming Mystery Shopping Audit reviewing your patrons journey whilst in your gaming areas.  

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of eighty two (82) questions covering the below aspects of the customer journey:

  • Regulations
  • Premises - Image & Presentation Indoor & Outdoor Gaming areas
  • Cashier /Change Box
  • Service
  • Staff appearance
  • Promotions
  • KENO
  • Supervisors / Duty Managers
  • Staff professionalism
  • COVID19/Social Distancing
  • Overall experience
  • Recommendation and Referral