GOLF PRO MYSTERY SHOPPING AUDIT
MYSTERY SHOPPING AUDITS
A comprehensive Golf Pro Mystery Shopping Audit reviewing the booking, lesson, rebooking and payment
Report consists of both objective and subjective questions to provide you real time data.
This audit consists of twenty nine (29) questions covering the below aspects of the customer journey:
- Booking
- Environment - cleanliness, branding
- Arrival
- Staff appearance
- Information
- Lesson
- Staff professionalism
- Overall experience
- Recommendation and Referral