A comprehensive Gym / Studio Class Mystery Shopping Audit reviewing the client journey from booking, welcoming, class, instructor, farewell and follow up.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of over sixty (60) questions covering the below aspects of the customer journey:

  • App / Online booking
  • Environment - cleanliness, branding
  • Arrival - acknowledgement
  • Staff appearance
  • Premises - Image and Presentation
  • Group Fitness Class
  • Instructor
  • Staff professionalism
  • COVID19/Social Distancing
  • Farewell
  • Overall experience
  • Recommendation and Referral