A comprehensive Hairdressing Salon Mystery Shopping Audit reviewing the client journey from booking, treatment, rebooking and follow up.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of one hundred (100) questions covering the below aspects of the customer journey:

  • Phone booking
  • Online booking
  • Environment - cleanliness, branding
  • Arrival - acknowledgement
  • Staff appearance
  • Client consultation
  • Salon hygiene - COVID19/Social Distancing
  • Service
  • Retail and Education
  • Staff professionalism
  • Farewell
  • Website / Social Media branding message
  • Overall experience
  • Recommendation and Referral