A comprehensive Hotel / Motel Accommodation Mystery Shopping Audit reviewing the guest journey from booking, arrival, room, facilities, farewell and follow up.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of over one hundred (100) questions covering the below aspects of the customer journey:

  • Phone booking
  • Online booking
  • Environment - cleanliness, branding
  • Arrival - acknowledgement
  • Staff appearance
  • Room
  • Facilities
  • Staff professionalism
  • COVID19/Social Distancing
  • Farewell
  • Website / Social Media branding message
  • Overall experience
  • Recommendation and Referral