A comprehensive Online Store Mystery Shopping Audit reviewing the customer journey from initial impressions, links, ease of ordering, and follow up.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of XXXXXXX questions covering the below aspects of the customer journey:

  • Initial impression
  • Links
  • Descriptions and pricing
  • Ease of ordering
  • Ordering process confirmation
  • Enquiry
  • Return and Refund
  • Website / Social Media branding message
  • Overall experience
  • Recommendation and Referral