A comprehensive Physiotherapy booking and consultation Mystery Shopping Audit reviewing the whole client journey.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of over seventy (70) questions covering the below aspects of the client journey:

  • Phone Booking
  • Website and Social Media prior to appointment
  • Tele Health
  • Onsite Environment - cleanliness, hygiene, branding
  • COVID19/Social Distancing
  • Physiotherapist consultation - information
  • Cubicle
  • Assessment / Treatment
  • Staff appearance
  • Payment / Rebooking
  • Staff professionalism
  • Overall experience
  • Recommendation and Referral