$55.00

A comprehensive Restaurant Booking and Dining Mystery Shopping Audit reviewing the diners journey from initial booking, welcoming, dining and farewell.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of one hundred (100) questions covering the below aspects of the customer journey:

  • Phone Booking / Online Booking
  • Environment - cleanliness, hygiene, branding
  • First impressions - Arrival
  • Acknowledgement
  • Staff appearance
  • Ordering
  • Beverage delivery
  • Food presentation
  • Table service
  • Restaurant observations
  • Premises - Image and Presentation
  • COVID19/Social Distancing
  • Restroom
  • Farewell
  • Follow up
  • Overall experience
  • Recommendation and Referral