A comprehensive Retail Mystery Shopping Audit reviewing the client journey from your presence on social media, in store experience, service, items and follow up.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of 55 questions covering the below aspects of the customer journey:

  • Website and Social Media branding messae
  • Environment - cleanliness, branding
  • Arrival - acknowledgement
  • Stock
  • Service
  • COVID19/Social Distancing
  • Staff professionalism
  • Farewell
  • Overall experience
  • Recommendation and Referral