A comprehensive  Security Mystery Shopping Audit.  This report has been used by a number of security firms who review their teams when onsite to provide feedback to their clients as well as used as a third party endorsement when seeking new contracts. 

My clients also use this report to review their contracted and in house security teams as they form the customer service team providing an experience to all customers whether it is the  initial meet and greet, engaging customers within the premises or taking care of the outside areas.  

This report is also used when organisations are seeking a new security firm or are considering renewing the contract.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of eighteen (18) questions covering the below aspects of the customer journey when engage :

  • Entry
  • Staff appearance
  • Information
  • Within the premises
  • Impressions - handling questions & issues
  • Staff professionalism