The Venue Evaluation mystery shopping audit covers all areas of your venue including: Entry, Bar, Gaming, Dining, Promotions, Restrooms.  This audit is ideal for Golf Clubs, Bowling, sports clubs or pubs.

Report consists of both objective and subjective questions to provide you real time data.

This audit consists of sixty (60) questions covering the below aspects of the customer journey:

  • Environment - cleanliness, branding
  • Staff appearance
  • House Keeping
  • Service Bar
  • Service Gaming
  • Service Dining
  • Promotions / Activities
  • Staff professionalism
  • Restrooms
  • COVID19 / Social Distancing
  • Overall experience
  • Recommendation and Referral